Refund policies and timelines vary. You can usually find them on your itinerary or confirmation email. Depending on the terms of your booking, you may get a direct refund to your original payment method, or you may get an airline credit, reward, or coupon. Sometimes you may receive a combination of these.
We strive to provide our customers with a seamless and transparent booking experience at www.explloremore.com. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and modifications are processed for flights, hotels, and other travel-related services booked through our platform, www.explloremore.com.
Booking prices are based on availability, demand, and peak travel periods. Prices may vary depending on availability, demand, and peak travel periods. Prices are subject to confirmation upon receipt of payment and keep changing on a dynamic basis without prior notice.
Refund Policy: U.S. airlines comply with all federal laws and regulations. The Department of Transportation's website addresses important questions regarding airline refund requirements, including:
If I purchased or reserved my ticket through a travel agent or online travel agency, what should I do?
What is the timeframe for a refund to be processed by an airline, travel agent, or online travel agency?
Please check with your carrier for the most up-to-date policy. U.S. carriers are committed to providing accommodations that are responsive to travellers' needs.
After the expiration of 24 hours, the tickets are non-refundable, and customers may be eligible for future credits (depending on the airline policy) that may be used within one year. After this period, cancellations may be subject to penalties, as per the airline's policies. A majority of airlines offer non-refundable fares (tickets cancelled within 24 hours are also non-refundable). When making your reservation, please review the booking terms.
If you've been charged a deposit or partial payment, you'll receive a refund for those amounts, minus any non-refundable fees. You can check the status of your refund with our agent once you've cancelled your booking.
Certain special fares are non-refundable. Check the booking terms when making your reservation.
Hotel extensions are non-refundable once confirmed.
Once the trip has commenced, there will be no refunds for unused portions of the booking.
As an example:
If the airline cancels the flight, passengers are entitled to a full refund or future credit.
In the event of a significant delay in a flight, passengers can request a refund. "SIGNIFICANT DELAY" DEPENDS ON a number of factors, including flight duration, nature of delay, and personal circumstances. Refunds for lengthy delays are determined on a case-by-case basis by the Department of Transportation (DOT).
If a passenger is downgraded (e.g., from first class to economy) due to an aircraft swap or other reason, the fare difference will be refunded.
In the event of flight cancellations or significant delays, passengers are eligible for a refund for optional services (e.g., baggage fees, seat upgrades, Wi-Fi).
For involuntary changes (e.g., schedule changes), there will be no airline change fees, but a modification fee of $50 will be charged by www.explloremore.com.
The passenger is entitled to a refund of the baggage fees only if the airline misplaces the passenger's baggage and declares it lost. The airline usually declares a bag lost after 5 to 14 days, depending on their policy. ExplorationMoremore.com can only assist you with the claim process.
Those who purchase fully refundable tickets can cancel their tickets for a full refund if they do not use them.
If passengers cancel their booking within 24 hours of making the reservation, they will receive a full refund for flights booked at least seven days before departure. If there are no changes to the ticket and the cancellation takes place within the allowed timeframe, it is applicable.
Any type of damage, including direct, indirect, special, or consequential damages, loss of data, income, or profit, and personal injury or property damage, is excluded from this limitation of liability. We are limited in our liability to provide the service again or to refund the cost of the service if we are liable for any breach of these terms.
In cases of major schedule adjustments or delays, passengers may be eligible for a refund based on the airline's policies.
We encourage passengers to review all terms and conditions before booking and submit cancellation and refund requests directly through www.exploremore.com or by contacting our customer support team at support@explloremore.com.
Depending on how you booked and what information you have, you can get your receipt in different ways.
Using the itinerary page as a starting point
It is possible to get a receipt from the itinerary page itself. Just select Print receipt or Get receipt. If you need a receipt for tax purposes, please contact your travel provider (for example, your hotel or airline).
As these hotels require full payment at check-in or check-out, you'll receive a receipt from them when you check out.
You've already paid in full when you booked, so the receipt you get from the itinerary page is your proof of purchase. For expenses incurred during your stay (e.g. wifi, minibar), you'll get a separate receipt from the hotel.
As you pay at the car rental company, you'll receive a receipt listing all the fees and taxes you paid when you return the car.
You've already paid for your rental when you booked, so the receipt you get from the itinerary page is your proof of purchase. You can also request a copy of your rental contract with the receipt.
Your bank statement or credit card statement may show separate charges for each package item (flight, hotel, etc.) even though the itinerary page shows the total amount you paid.
By creating an account, you can protect your personal information and save payment options for future travel bookings.
SSL (Secure Sockets Layer) is the industry's highest standard of digital information security. Check your browser for https:// at the beginning of the address.
We verify your card's identification number every time you make a purchase. This number appears in the signature field on most cards, and above the credit card number on American Express cards.
At check-out, you'll be asked for a payment method. Select credit card and check the box to remember the card for future bookings.
An international transaction fee may apply if you book from outside the country or if your card's issuing bank is outside the country.
You may have been declined or your payment did not go through for one of the following reasons:
Check your account balance or contact your card issuer if you have exceeded your credit card limit.
The payment details you entered were incorrect, such as the billing address or expiration date of the card. Make sure you entered accurate information.
Make sure your payment method is accepted on the checkout page.
Due to a technical glitch, your card issuer was unable to authorize your transaction. Please contact your card issuer or try again later.
The card issuer noticed a charge that doesn't match your normal spending pattern and blocked the transaction to protect you. Contact your card issuer for assistance.
Here are some scenarios where you might see an unfamiliar charge. If none of these apply to you, chat with one of our agents.
You may be charged fees by your airline, hotel, car rental company, or activity provider if you make changes to your booking.
Your itinerary will contain the contact information of the service provider if they put a hold on your card or charge an early deposit ahead of check-in.
You may be charged an international transaction fee if you book from outside the country or if your card's issuing bank is outside the country.
• Did you add anything to your stay? Charges from the minibar, wifi, and other concepts may appear after you check out.
Hotels may charge you if you don't arrive or arrive outside of check-in hours. They may also charge you for late check-out.
The airline will charge you separately for each segment of roundtrip flights that consist of two one-way fares.
If you choose to fly with multiple airlines, we must charge a booking fee in order to provide a roundtrip ticket on 2 one-way fares on different airlines in a single flight-only itinerary.
You don't have to complete the transaction or cancel the booking if what's on your statement reads as a pending charge. Once the booking is finalized or expires within 5 days, it disappears. Contact your bank to release the funds or unlock your account.
Chat with our agent to find out when you will receive your refund; it will give you a personalized timeline.
Alternatively, you can wait for the email confirmation you will receive which contains information about when and where your refund will be issued.
• Your refund may take up to 24 hours to process. Once it has been processed, your bank or payment service (such as PayPal) will take care of the rest. Just note that it may take them 7 business days to send the credit to your account. Your credit card statement may take longer to reflect it.
Third-party refunds, like those from airlines or property owners, might take longer to process. Check your credit card statement to find out who charged you, and you'll receive your refund from them.
You can book and pay later at some hotels. You will pay the hotel directly at check-in or check-out in the hotel's local currency.
If additional fees or taxes are applicable at the hotel, your booking confirmation and itinerary will include the approximate amount due.
In these cases, you need to contact them directly for any claim or refund. You can find their contact information in your itinerary.
Renting a car without paying in advance is possible with this option.
The car rental company will place a hold on your credit card in the amount of the car rental deposit when you arrive at the pick-up location.
Reserve now, pay later bookings accept a variety of debit and credit cards, so call ahead to make sure they accept your card.
If you have more than 60 days before sailing away, you can book with a deposit and pay the rest later. In your confirmation email, you'll find details on when and how to pay.
Pay later bookings and early payments should be handled by your provider. If you reserved your booking with a deposit and want to pay the balance, your confirmation email should include instructions.
Pay Later bookings cannot be made with coupons.
Flights, vacation packages, and activities cannot be booked with a Pay Later option.
Should you have any questions regarding this Refund & Cancellation Policy, please contact us at:
Support@ExploreMore.com
The helpline number is ......................
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